Privacy Policy

Last updated:

This policy explains how (“we”, “our”, “us”) collects, uses and protects your data when you use our website, our products or our services. By using this website you agree to this policy.

1. What we collect

  • Details you give us: name, phone number, WhatsApp number, email address, company name, and whatever you write in a form or a chat message.
  • Automatic technical data: IP address, browser type, device type, referring page, and which pages you viewed. This comes from analytics cookies.
  • Product data: if you use one of our products (ChatXFlow, DawaiStore, PanelSuite, Autolyst, Admetics and others), the business data inside that product remains yours. We access it only to run the service and to provide support.
  • Advertising data: if you reached us through an ad, we may receive information about which campaign you came from.

2. Why we collect it

  • To respond to your enquiry and schedule a demo
  • To deliver the service, set up your account and provide support
  • For invoicing, payments and account-related communication
  • To understand and improve how the website performs
  • To measure advertising campaigns (for example Meta Pixel and Google Analytics)
  • To meet legal and regulatory obligations

3. Cookies and tracking

This website uses cookies and similar technologies. That may include third-party tools such as the Meta (Facebook) Pixel and Google Analytics, which tell us how you arrived at the site and what you did on it. You can block or delete cookies through your browser settings, though some parts of the site may then not work correctly.

4. Who we share it with

We do not sell your personal data. We share it only in these situations:

  • Service providers: hosting, database, email, payment gateway and analytics partners who process data on our behalf and under our instructions
  • Legal requirement: when required by law, a court, or a government authority
  • Business transfer: in the event of a merger or acquisition, under the terms of this same policy

5. How long we keep it

We keep enquiry data for as long as it is needed for the business purpose it was collected for, or until you ask us to delete it. Customer and billing records are retained in line with applicable tax and accounting law.

6. Security

Data is stored on secure servers, transmitted over HTTPS, and protected by role-based access so that only the team members who need it can see it. We take regular backups. That said, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your rights

  • Request a copy of the data we hold about you
  • Ask us to correct anything inaccurate
  • Ask us to delete your data, where no legal obligation requires us to keep it
  • Opt out of marketing communication at any time
  • Request an export of your data

To make any of these requests, email . We respond within 30 days.

8. Children

Our services are not intended for anyone under 18, and we do not knowingly collect data from children.

9. Third-party links

This website links to other websites, including our own product domains. Those sites have their own privacy policies, and we are not responsible for their content or practices.

10. Changes to this policy

We may update this policy at any time. The current version will always be published on this page with a revised “last updated” date.

11. Contact


Email:
Phone:

Note for the site owner: this is a general template. Before going live, replace the placeholders with your real registered company name, address and GSTIN, and have it reviewed by a legal advisor.