Refund & Cancellation Policy

Last updated:

We want you to be happy with what you have paid for. This page sets out exactly when a refund applies and when it does not, so there is no confusion later.

1. Try the demo first

Every product has a free demo, and every marketing engagement starts with a free audit. We strongly recommend taking those before you pay, so you know precisely what you are buying.

2. Cancelling a subscription

  • You can cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • Your service continues to work until that period ends
  • Automatic renewal stops once you cancel
  • Send cancellation requests to or over WhatsApp

3. When a refund applies

We will consider a refund in these cases:

  • Technical failure: the service does not work because of a fault on our side and we have not fixed it within 7 working days
  • Duplicate payment: you were charged twice by mistake — the full extra amount is returned
  • Service never delivered: your account was never activated after payment
  • Incorrect charge: a billing error on our side

4. When a refund does not apply

  • Setup, migration and customisation work that has already been carried out — these are non-refundable
  • You changed your mind while the service is working as described
  • Your business closed or your requirement changed
  • The account was suspended for a breach of our terms
  • The unused remainder of a partially used billing period
  • Third-party costs: payment gateway fees, SMS or WhatsApp credits, domains, and advertising spend already paid to platforms such as Meta or Google
  • Advertising management fees for work already performed, since campaign results depend on factors outside our control

5. How to request a refund

  1. Email within 7 days of the payment date
  2. Include your order or invoice number, the payment date, and the reason
  3. We review and respond within 3 working days
  4. If approved, the refund reaches your original payment method within 7–10 working days

6. Plan changes

You can upgrade at any time and the difference is charged pro-rata. Downgrades take effect from the next billing cycle; the remainder of the current cycle is not refunded.

7. Custom development and marketing retainers

This policy does not cover custom development projects or monthly marketing retainers. Their payment and cancellation terms are set out separately in a signed proposal or agreement. Completed milestones and delivered campaign work are non-refundable.

8. Contact

For anything to do with refunds or billing, write to us directly:
Email:
Phone / WhatsApp:

Note for the site owner: adjust the refund window (7 days), the processing time and the non-refundable list to match how you actually operate. Whatever is written here is what applies to your customers.