Terms & Conditions
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These terms apply to the website, products and services. By using this website or subscribing to any of our services, you agree to them. If you do not agree, please do not use the services.
1. Our services
We provide subscription-based business software (including ChatXFlow, DawaiStore, PanelSuite, Autolyst and Admetics), along with related setup, customisation and support. We also provide digital marketing services such as paid advertising management, landing page development, WhatsApp automation setup and SEO. The exact features, limits and pricing for your engagement are set out in your order or proposal.
2. Accounts and eligibility
- You must be 18 or older to open an account
- You agree to provide accurate and complete information
- Keeping your login credentials secure is your responsibility
- You are responsible for all activity that happens under your account
3. Acceptable use
While using our services you agree not to:
- Do anything unlawful, send spam, or carry out bulk messaging without consent
- Attempt to hack, reverse engineer, or bypass any security control
- Infringe anyone’s intellectual property or privacy rights
- Resell or sublicense the service without our written permission
- Upload malware or any data that breaks the law
We may suspend or terminate an account that breaches these terms, without a refund.
4. Payment and billing
- Fees are charged according to your selected plan or proposal
- Subscription fees are payable in advance
- Applicable taxes, including GST, are charged separately
- Service may be suspended if payment is not received
- Existing customers are given notice before any price change takes effect
- For advertising services, media spend paid to platforms such as Meta or Google is separate from our management fee
5. Your data
Your business data remains yours. We process it only to deliver the service, take backups and provide support, as described in our Privacy Policy. You can export your full data at any time while your subscription is active.
6. Intellectual property
All rights in the software, source code, design, branding and documentation remain with us. A subscription grants you a limited, non-exclusive, non-transferable right to use the software. It does not transfer ownership.
7. Uptime and support
We work hard to keep the services reliable, but we cannot guarantee uninterrupted uptime. Planned maintenance is announced in advance. Support is available during business hours ().
8. Third-party services
Some features depend on third parties — payment gateways, messaging platforms, cloud hosting and advertising platforms. We are not responsible for their downtime, policy changes or restrictions. Advertising platforms in particular may reject ads or suspend accounts under their own policies, which are outside our control.
9. Marketing service results
We do not guarantee specific advertising results, rankings, lead volumes or revenue. Campaign performance depends on your market, budget, offer and pricing, along with platform behaviour. We commit to professional execution, transparent reporting and honest recommendations — including telling you when something is not working.
10. Limitation of liability
To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, including loss of business, profit or data. Our total liability for any claim is limited to the amount you paid us in the preceding three months.
11. Termination
You may cancel your subscription at any time; cancellation takes effect from the next billing cycle. We may terminate the service for breach of these terms, non-payment or misuse. After termination you have 30 days to export your data.
12. Governing law
These terms are governed by Indian law. Any dispute falls under the exclusive jurisdiction of the courts local to our registered office.
13. Contact
Note for the site owner: this is a general template. Before going live, add your registered company name, address and jurisdiction city, and have it reviewed by a legal advisor.